Customer Satisfaction Survey

 

Dear Valued Customer: Please help TVI Electronics in our continuous improvement efforts by completing this survey. The survey should take less than five minutes of your time to complete.

Directions: For each focus area, please check the appropriate box corresponding to your degree of satisfaction. Please rate your satisfaction level with each of the following statements.

1 = Poor

2 = Fair

3 = Average

4 = Above Average

5 = Excellent

 


Personal Information
(**The information below is requested but is not necessary for your comments to be considered.**)

 

Name:

*

Title:

*

Company:

Type of Business:

Phone:

*

E-mail:

*

Country:

 

 

1. What product(s) did you obtain?
(**You may select multiple areas by holding down the CTRL key while selecting the items with your mouse.**)

 

2. How long have you used the product(s)?


Less than 1 month
1 to 6 months
6 months to 1 year
More than 1 year
Never Used

 

Product

1

2

3

4

5


3. How satisfied are you with the solutions offered by the product(s)?

4. How satisfied are you with time and cost savings achieved?

5. How satisfying is the quality of the product(s)?

6. Rate your satisfaction with the product's documentation.

7. Rate your overall satisfaction with the product(s).

 

8. Do the features and functionality of the product(s) meet your requirements?

Yes

No

 

9. If no, please explain why?

 

10. What are the features you like most about the product(s)?

 

11. What are the features you least like about the product(s)?

 

Technical Support

1

2

3

4

5


12. How satisfied are you with the responsiveness of the Technical Support?

13. How satisfied are you with the Technical Support service hours?

14. Rate your overall satisfaction with the technical support.

 

 

Customer Service


15. If you have contacted TVI Electronics customer service, were all problems resolved to your complete satisfaction?

Yes, by the company or its representatives

Yes, by me or someone outside the company

No, the problem was not resolved

No problems / No contact with customer service

16. The customer service representative was very knowledgeable.

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agree

 

 

Website


17. How would you rate TVI Electronics website in terms of ease of finding needed information?

Very easy to find

Easy to find

Difficult to find

Very difficult to find

Have not used website

 

 

Company

1

2

3

4

5


18. Overall, how satisfied are you with TVI Electronics as a company?

19. Overall, did our performance meet your expectations?

 

 

 

How likely are you to:

Likely

Neutral

Not Likely


20. Continue using TVI Electronics products and services?

21. Purchase additional TVI Electronics products and services?

22. Recommend TVI Electronics products and services to someone else?

 

 

23. How can TVI Electronics improve your customer experience?
(please type in space below)

 

Please contact me as soon as possible regarding this matter.

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